Contact & Support
Last updated: August 8, 2026
Need help with Create by Lumera? We're here to assist. Below you'll find the best way to reach us depending on your situation.
General Support
Email Support
For all inquiries — account issues, technical problems, feature requests, or general questions.
support@createbylumera.comResponse Time
We aim to respond to all emails within 1–3 business days. Pro subscribers receive priority support.
Common Topics
Subscription & Billing
Cancel, reactivate, or manage your Pro subscription from your Profile page. For refund requests, see our Refund Policy.
Integrations (Shopify, Pinterest)
Having trouble connecting? Check the setup guide on the Integrations tab in your profile, or email us with details.
Privacy & Data Requests
To exercise your data rights (access, deletion, portability), email support@createbylumera.com with the subject line "Data Request".
Report Abuse
If you encounter content or behavior that violates our Terms of Service, please report it to support@createbylumera.com with the subject line "Abuse Report" and include as much detail as possible.
Business Inquiries
For partnership, press, or business development inquiries, contact us at support@createbylumera.com.
Company Information
- Name: Create by Lumera
- Website: createbylumera.com
- Email: support@createbylumera.com